We know you must have some questions! Here are the ones that we get asked most often. Hopefully you can find what you need here, but if not, please contact us for further assistance. 

Where can I refill products? Where can I purchase eco-friendly products? Where can I find your shop?

Online :) AND we have a shop within a shop. What does that mean? Well it means that we rent space within a larger shop. We are within Markets in Bowmanville. That store is located at 62 King St West, in Bowmanville. At this location we have over 70% of our products on display, including many of our mason jar refills, all pre-filled, waiting for you to be able to purchase :) 

If there is something in particular you are looking for, you are always welcome to email us at thesimpleconceptshop@gmail.com or text us at 905-995-2031 to ask about particular products prior to going in. 


How can I refill my soap at the shop? Can I bring my own container to refill?

Sort of. We have pre-filled mason jars full of product available for you to purchase (see next question for more information on those). You can grab those, and use them to fill a container you have, or use the product directly from the jar. We have hand soap, dish soap, laundry detergent, shampoo, conditioner, cleaners and more! 

You can bring your own container to refill but we ask that you email us at thesimpleconceptshop@gmail.com to book an appointment to come in and we will refill your container (we ask that it be clean and dry please). You will pay based on the weight of the product and not your container.  


What exactly are mason jar refills? and how does it work?

Often you can go into a refillery, bring your own container, weigh it, refill it, weigh it again, and pay. The whole process can be a little complicated and take quite a bit of time. We wanted to make the whole process more accessible. We are now providing you with refills delivered to you via mason jars. We purchase the product in bulk containers of 10L or 20L and fill the mason jars. The mason jars are delivered to you. You can use the product, ie. hand soap, directly from the jar or pour it into a container you already have at home. Simply rinse out the jar when finished, allow it to air dry, and keep it until your next delivery. When you receive your next delivery, leave your empties out for us to pick up. You will be refunded your $1.25/deposit per jar. We then clean and sanitize all the jars to then be used again to be refilled to repeat the process.


I want to start making sustainable and eco-friendly changes in my house but where do I even begin?

Don't worry, we know this process has lots of options and can even be overwhelming. The best thing to do is to start. Even if it is just incorporating 1-2 things, it all adds up. Pick something that you think would work best for you and your family. Ideally, something that can easily be added into your lifestyle without much work or disruption. (ie. if you need a new dish brush, instead of buying plastic you buy our wooden one....not a hard switch to make but still makes a great impact). Or think about changing out something you aren't very committed to....say maybe your dish soap? Start getting refills delivered for that. 


Will you ship items to me?

Yes, but the shipping cost is 100% paid for by the customer (you). We understand that that may be expensive. Often, I like to find you something closer to where you live so you can support your local option. If we cannot find that, then I can ship any items that are not refills. The shipping charge will need to be paid in full by the customer.


Why is there a $50 order minimum?

In order for us to justify delivering product to you, we need to ensure that the impact you are going to make from your changes is bigger than the environmental impact we make by driving.  $50 also includes your jar deposits, so often some of that money is a deposit and can be refunded. 


But I don't need $50 worth of product, what do I do?

You have a few options:

1. You can stock up on something that you normally run out of quickly

2. You could see if a family member or friend wants to receive some of the product and split the delivery up with you

3. You could purchase gifts for upcoming birthdays or celebrations

4. You could order less and select a pick up location


What if I am not done with my jars on my next delivery day?

No problem. Hold onto your jars for as long as you need, and return them on whatever delivery day you are ready. There is no expiry date for returning your jars and receiving your deposit back. By paying your deposit of $1.25, you have technically paid for the jar, so it is yours unless you decide to return it.


What do I do with my jars when they arrive?

First, make sure you know what product is what. You will either have a full label on each jar, or you have chosen to OPT OUT of LABELS and we have written on the lid of your jars with a china marker (that comes off with a little soap and water). 

Then, you can decide if you want to use the product right from the jar, or transfer it to your own bottle / jar / container. 

We have some great mason jar lid transformers (pump, spray, pour) to make it easy for you.

Or if you are transferring product to your own container, we recommend using a funnel to help with the transfer, and a baking spatula is excellent for getting out every last bit!

Check out our Jars + Adapters collection for all of these products. (The transformer lids only work for our 473ml and 1L jars)


I am out of the delivery area, but really close, can I still participate?

We want to try and have as many people join us on their journey, however, we only have so much time while we are starting out to make deliveries. That being said, we ask that you still email us at thesimpleconceptshop@gmail.com to discuss it. We will do our best to organize our deliveries in a way that we can fit you in! If you want in, we are happy to have you :)

Or another option would be to join with a friend or family member who is close by and they can accept the delivery. 

Or another option would be to use one of our pick up locations for your order:

1. Pick up from Markets by Dream Day in Brooklin or Pickering 

2. Pick up from our SHOP within Markets by Dream Day in Bowmanville


When do you deliver?

We deliver as needed. Right now, our delivery fulfillment window is within 3-7 business days. Once you place your order, we will contact you with your scheduled delivery information. 


Do I have to be home for the delivery?

Nope. It is great if you are, however, we have a large delivery range (10am - 9pm) and we do not expect people to be home that entire time waiting for their delivery. Therefore, we are happy to leave your order outside your front door. If you prefer it to be left in alternative location, please email us your request. thesimpleconceptshop@gmail.com

Don't forget to leave out your bag and empties! 


I would like to order products for my clients as a thank you, do I order directly from the site?

We would love to help you! But that would be a custom / bulk order and we would love you to complete this form so we can better help you with what you need.


I have a wedding coming up, and I would love you to create favours for my guests, can you fulfill a bulk order of 200+ items?

Yes, We would love to help you! For an order that large, there just may be some restrictions on what products we could offer in those quantities. Our PURE products (soaps, cleaners, bubble bath etc.) certainly can be and other options as well will depend on how fast the turn around time is. To start, we would love you to complete this form so we can better help you with what you need.


I have a product that I would like to see in your shop, will you bring in new products?

I am open to hearing all about it. You can email us at thesimpleconceptshop@gmail.com with details around the product and we will look into it. We value products that are made ethically, support small business and ideally are Canadian made. 


Still have more questions? Email us at thesimpleconceptshop@gmail.com