We know you must have some questions! Here are the ones that we get asked most often. Hopefully you can find what you need here, but if not, please contact us for further assistance. 

Where can I refill products? Where can I purchase eco-friendly products? Where can I find your shop?

Online or NOW IN STORE - We finally have our refillery set up in store within  Markets in Bowmanville, so anytime during regular business hours you can now stop by!!

What does that mean? It means you can now stop by anytime the store is open to shop our full line!  We also have full time associates in store to answer all your refillery needs.

If there is something in particular you are looking for, you are always welcome to email us at thesimpleconceptshop@gmail.com or text us at 905-995-2031 to ask about particular products prior to going in. 


How can I refill my soap at the shop? Can I bring my own container to refill?

Yes you now can!!!

Pop by anytime the Bowmanville Markets is open to have your items refilled in store (we ask that it be clean and dry please). You will pay based on the weight of the product and not your container.  


What exactly are mason jar refills? and how does it work?

Often you can go into a refillery, bring your own container, weigh it, refill it, weigh it again, and pay. The whole process can be a little complicated and take quite a bit of time. We wanted to make the whole process more accessible. We are now providing you with refills delivered to you via mason jars. We purchase the product in bulk containers of 10L or 20L and fill the mason jars. The mason jars are delivered to you. You can use the product, ie. hand soap, directly from the jar or pour it into a container you already have at home. Simply rinse out the jar when finished, allow it to air dry, and keep it until you pop in store to have it refilled.


I want to start making sustainable and eco-friendly changes in my house but where do I even begin?

Don't worry, we know this process has lots of options and can even be overwhelming. The best thing to do is to start. Even if it is just incorporating 1-2 things, it all adds up. Pick something that you think would work best for you and your family. Ideally, something that can easily be added into your lifestyle without much work or disruption. (ie. if you need a new dish brush, instead of buying plastic you buy our wooden one....not a hard switch to make but still makes a great impact). Or think about changing out something you aren't very committed to....say maybe your dish soap? Start getting refills delivered for that. 


What do I do with my jars when they arrive?

First, make sure you know what product is what. You will either have a full label on each jar, or you have chosen to OPT OUT of LABELS and we have written on the lid of your jars with a china marker (that comes off with a little soap and water). 

Then, you can decide if you want to use the product right from the jar, or transfer it to your own bottle / jar / container. 

We have some great mason jar lid transformers (pump, spray, pour) to make it easy for you.

Or if you are transferring product to your own container, we recommend using a funnel to help with the transfer, and a baking spatula is excellent for getting out every last bit!

Check out our Jars + Adapters collection for all of these products. (The transformer lids only work for our 473ml and 1L jars)




I would like to order products for my clients as a thank you, do I order directly from the site?

We would love to help you! But that would be a custom / bulk order and we would love you to complete this form so we can better help you with what you need.


I have a wedding coming up, and I would love you to create favours for my guests, can you fulfill a bulk order of 200+ items?

Yes, We would love to help you! For an order that large, there just may be some restrictions on what products we could offer in those quantities. Our PURE products (soaps, cleaners, bubble bath etc.) certainly can be and other options as well will depend on how fast the turn around time is. To start, we would love you to complete this form so we can better help you with what you need.


I have a product that I would like to see in your shop, will you bring in new products?

I am open to hearing all about it. You can email us at thesimpleconceptshop@gmail.com with details around the product and we will look into it. We value products that are made ethically, support small business and ideally are Canadian made. 


Still have more questions? Email us at thesimpleconceptshop@gmail.com