Delivery & Shipping

Delivery, Pick Ups & Shipping

Order fulfillment is 3-7 business days. Please wait for an email to confirm pick up. Orders $50+ will still qualify for Free Durham Delivery, and can be selected at check out. 

Any questions or concerns regarding orders can be directed to thesimpleconceptshop@gmail.com

DELIVERIES

Durham Delivery is available. Orders $50+ qualify for free delivery. All other orders will be charged $5.00 for delivery within our Area Map. For deliveries outside this area, please contact thesimpleconceptshop@gmail.com 

Current order fulfillment time is 3-7 business days. We will email you on the day we will deliver your order to you. If you will not be home on particular days, or would like to schedule a delivery day/time please email us at thesimpleconceptshop@gmail.com 

We appreciate that you opt for delivery only if it is absolutely required. We prefer you to select one of our pick up options below.  

You do not need to be home for your delivery, though that is ideal. If you are not home, we will leave your order at your door. If you have opted out of a bag, we ask that you leave something at your door for us to place your order in (bag, container, bin etc.) 

We also ask that you keep in mind the weather. Your order will be delivered in a paper bag. If you do not have a covered porch, or have ordered products that may be sensitive to temperature, you may need to leave out a cooler or container that will protect your order from the elements (rain, snow, cold, extreme heat etc.)

We are not responsible for any lost or stolen items, or damage caused from items being left outside for an extended period of time. If you are concerned about your delivery, please contact us and we can discuss other options (dropping it with a neighbour, leaving us a key or allowing us to put items in the garage etc.)

If you are outside of our delivery area, you can pick up from one of our pick up locations, or email us at thesimpleconceptshop@gmail.com so we can help find an option for you. 

If you are within our delivery area and your order total is under $50 you can either pick up or pay a flat fee of $5 to have your products delivered.

PICK UPs

You can place an order via our website for pick up. We will send you an email once your order is ready for pick up. Order fulfillment takes  between 3-7 business days.

In order to pick up your items, you must adhere to the schedule of the store location. Please do not arrive at the store location until you have received confirmation that your order is ready for pick up. 

Our current pick up locations are:

1. PU in Bowmanville @ Markets by Dream Day - 62 King St West (we have a 10ft shop space in this location that you can shop as well). This location offers curbside, contactless pick up. Please use 181 Church St. to find the parking lot entrance, or use the front entrance at 62 King St West. 

2. PU in Brooklin @ Markets by Dream Day - 66 Baldwin St. Located on the 3rd floor. Parking can be found at the back of the building. 

3. PU in Pickering @ Markets by Dream Day - in Pickering Town Centre. The location is between American Eagle and Lush on the top floor.  

Pick up orders must be a minimum of $20 and there is a small fee of $0.50 (this simply helps to cover our costs, as each location charges us between $1-2 per pick up).

 

SHIPPING

Yes, we have started to ship! 

Order fulfillment is between 3-7 business days. We will package your order and ship it the same day we fulfill it. Once in transit it will take 1-5 business days to arrive to you, depending on where you are located and the current delays that occur with Canada Post due to COVID.

We ship only within Canada. 

Shipping rates at determined at checkout and are at the expense of the customer. Unfortunately, we are not big enough right now to be able to offer free shipping and incur that charge ourselves.